FINE CRAFT FURNITURE

We deliver within a 100km radius for R550   •   Custom goods: 5 to 10 working days   •   We make any custom furniture   •   86 Robyn Str, Pretoria North, South Africa   •   +27 82 874 3635   •   sales@finecraftfurniture.co.za We deliver within a 100km radius for R550   •   Custom goods: 5 to 10 working days   •   We make any custom furniture   •   86 Robyn Str, Pretoria North, South Africa   •   +27 82 874 3635   •   sales@finecraftfurniture.co.za
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1. Refund & Returns Policy

Last updated: November 2025

Overview

At Fine Craft Furniture, we take pride in our craftsmanship and want you to love your purchase.
If you are not completely satisfied, this policy outlines the conditions for returns, exchanges, and refunds.

Return Eligibility

  • You have 30 days from the date of purchase to request a return.

  • Items must be unused, in original condition, and returned in original packaging.

  • Proof of purchase (invoice or receipt) is required.

Non-Returnable Items

  • Custom-made or bespoke furniture

  • Gift cards or promotional vouchers

  • Sale or clearance items

  • Digital or downloadable products

  • Perishable or hygiene-related items (where applicable)

Refund Process

  1. Email sales@finecraftfurniture.co.za with your order number and reason for return.

  2. Once approved, ship your item to:
    Fine Craft Furniture – 86 Robyn Street, Pretoria North, South Africa

  3. After inspection, you will be notified of approval or rejection.

  4. Approved refunds are processed within 7–10 business days to your original payment method.

Note: Shipping costs are non-refundable. If a refund is issued, the return shipping fee will be deducted.

Exchanges

We only replace items that are defective or damaged on delivery.
Please contact sales@finecraftfurniture.co.za within 7 days of receiving your order to arrange an exchange.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your bank or credit-card provider (it may take some time to post).

  3. If still unresolved, email sales@finecraftfurniture.co.za for assistance.

Gifts

Gifted items returned will receive store credit equal to the item’s value once received and inspected.